Terms & Conditions

Thank you for visiting the eptoy.com

Access to and use of the Site and related services are made available to you
in accordance with the following Terms of Use & Service and any other rules posted on the Site.
By using the Services, such as placing orders on the Site, you are agreeing to all of the Terms Of Service.


You will need to register an account to use some of the Services available to you on the Site.
In registering an account you agree to provide information about yourself that is true,
accurate, current, and complete in all respects.
Please refer to our Privacy Policy for more information on how we use your personal data.
If you are under 18, you must let your parents or guardian know about eptoy Privacy Policy
before you register to use the Site and the Services.

In using the Site, you agree to accept responsibility for all activities conducted through your account.
You are responsible for keeping your account and password secure.
If you feel or suspect that the security of your account has been compromised
or if there is unauthorised use of your account, please contact us immediately.

Prohibitions and Failure to Comply

We may take actions against your account for activities including, but not limited to:

1. Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.

2. Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing ,defamatory,
vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material

3. Advertising or sending unsolicited messages of any kind.

4. Impersonating others or providing any kind of false information.

eptoy reserves the right to terminate any account at its sole discretion
We may send you an email to inform you of the termination of your account in such event.

Intellectual Property

All software and Content
(which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image)
are the intellectual property of eptoy and are protected by intellectual property and copyright laws
and international treaty provisions. The Site is for your personal and non-commercial use only.
Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by eptoy and/or its third party licensors.
You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of eptoy.
Any such unauthorized actions may result in civil consequences or criminal penalties.

eptoy reserves the right to withdraw or amend any item of the Services without notice.
We will not be liable if for any reason the Site is unavailable at any time and for any period.

Third Party Links

The Site may include links to other websites or resources
that are not operated or prepared by eptoy.
We have no control over such sites and resources and we will not accept responsibility
for them or be liable for any loss or damage caused or alleged
to be caused by or in connection with your use of them.

eptoy is not responsible for the content or accuracy of any off-Site pages,
which include but is not limited to advertisers of the Site.
Use of these external websites or resources will be at your own risk
and subject to the terms of use and service contained within each of such sites.

Eligibility to Purchase

In order to place orders with us, you must meet our conditions of eligibility:

1. Be aged 18 years of age or over.

2. Providing personal and payment details that are warranted by
you to be both valid and accurate email address, real name, phone number,
billing information and other requested information as indicated on the Site.

All orders are subject to stock availability and confirmation of the order price.
Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only.
You may not purchase goods from the Site for reselling purposes or commercial exploitation.

Product Description

eptoy will endeavour to ensure that the Content and the product descriptions
on the Site to be accurate and complete as possible. We however do not warrant that
Content and product descriptions are accurate, complete, current or error-free.


Prices are shown on the Site in Hong Kong Dollars/US Dollars.
Prices displayed on the Site at the time your order is accepted will be honoured except
in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing
on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors.
If we discover an error in the price of any products that you have ordered,
we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order.
If we are unable to contact you, we will treat the order as cancelled.


We accept payments made by Bank Transfer, Cash payment and PayPal.

For more information on payments, please refer to our Payment Method.

Acceptance of your Order

Once you have entered your personal and payment details and placed your order,
we shall send you an email acknowledging the receipt of your order.
This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order.

eptoy reserves its right not to accept an order for any reason at its sole discretion.
Such reasons include, but are not limited to, one of the following:

1. The product you ordered is out of stock, or is withdrawn due to
its failure to meet our quality standards or due to the shipping restrictions
applicable to one or all of the ordered items.

2. We identify a pricing or product description error.

3. We are unable to obtain authorisation for payment.

4. You do not meet the eligibility criteria to purchase as set out in this Terms & Conditions.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.


All orders will be sent by Hongkong Post Postal Service.

In order to provide an efficient delivery,each order accepts only a single recipient address,
and please provide valid name of recipient, address and contact number.

If the items are returned to eptoy and are requested to ship again, re-shipment fee will need to be charged.

Items will be sent within 1-2 business days after payment confirmation.

eptoy will not be responsible for any tariffs, customs restrictions,
customs clearance, or other regulations that apply in countries outside Hong Kong.
It is your responsibility to pay the charges levied by the authorities
and observes the respective regulations of the country in which you receive the item(s).

You may need to responsible for all the cost incurred if the your purchased items
are returned to us due to the following conditions.

Items are refused to enter to the countries by the customs or any related authorities,
the receivers fail to pay the necessary duties and taxes for the items and by other reasons
that the recipient refuses to receive the items.

Refund or replacement will not be made if the items were confiscated or
destroyed by the customs of the mailing countries.

Tracking number will be sent by email or you can check it from My Order History.

In order to ensure the item(s) is complete without damage,
an initial item inspection will be conducted by eptoy before shipment
(the original packaging will not be open)

Item(s) will be packed as safe as possible, however,
eptoy cannot guarantee there are no damages to the packing during the shipment.

For more information on shipping, please refer to our shipping method.

Privacy Policy

For more information on Privacy Policy, please refer to our Privacy Policy.