Any return or refund should be requested within 3 days after receiving goods.
Returns or refund requests can be made by email or by completing the return form in our website.
Return by shipping us back the unopened goods within 7 days of receiving goods,
refund of the full amount of the goods will be made by the same form of payment originally used for purchase.
(shipping cost is not included)
All returned goods should be with its original packaging and completed accessory.
Items that come in a set should all be returned together in it's original condition including any gifts that come along with the purchases.
Please return the goods with proper packing that damage can be avoided during the return shipment.
Excessive returns will be deemed to abuse the exercise of eptoy's return policy and will be refused to exercise the right to return the goods.
All returned products must be sent back at your own expense.
If the wrong item is sent and does not match the order, the return shipping cost for the incorrect item will be covered by eptoy.
The product must be unused and in its original selling condition, along with all parts and accessories provided with the goods, including manuals, certificates, labels, markings, consumables, bags, and boxes.
The packaging of the product must be in the condition it was in when delivered to the customer.
If the returned product does not comply with the return policy, our company will not approve or process the refund. In the event of any disputes, our company reserves the final decision on all matters.
Refund will be made if the entire package is lost during the shipment ( lost of shipment must be confirmed by Hongkong Post),
shipping costs will not be refunded.
Refund will be made if the products are seriously damaged or assembled with wrong parts by factory error.
Partial refund will not be accepted.
Refund will only be made after goods are returned to eptoy.
Full refund including shipping cost will be made if the items are running out of stock or other reasons the caused the good supply. No further compensation will be provided.
01.Contents or part of the content in the package are missing during the delivery.
02.More than 3 days after receipt of goods
03.Man-made damage.
04.The goods have been opened or have been used (for example, wrapping tape or box has torn off).
05.Any discount, clearance or sales products that are non-refundable or non-returnable that indicated in eptoy.
06.Any product that is not purchased from the eptoy website.
07.All the model kits products cannot be returned nor refunded.
08.Goods are confiscated or destroyed caused by customs clearance.
09.Any delay in delivery of goods or taking too long time under any unpredictable circumstances.
10.Package lost because providing the incorrect delivery address.
11.Due to the long production period of the product, the appearance of the packaging box may have changed, resulting in yellowing and fading (which does not affect the product itself). Refunds or returns will not be accepted..
12.The packaging of the item is slightly damage during shipment.
13.No refunds will be issued for merchandise damage caused by your personal reasons (e.g., self-modification, other reasons), improper storage, or normal wear and tear of the merchandise.
14.No refunds or exchanges will be given for unauthorized repairs, misuse, negligence, abuse, accidents, alterations, incorrect installations that cause problems with the quality of the merchandise, or for torn or altered labels or security markings.
The product images published on this website may differ from the actual description of the products. In such cases, customers should rely on the written description of the relevant products and may not request a replacement on the grounds that the product does not match the images on the website.
If the package has returned to us due to: unknown address, absence of recipient, recipient refuses to pay for
the import tax or by any reasons the recipient refuses to receive the order,etc. after several attempts of
unsuccessful delivery, we may ship the returned package again but shipping fee will be charged for the
re-shipment (re-shipment cost will be provided separately by eptoy).
Refund for order that can not be delivered will be accepted, except for all relevant shipping charges.
Please note that once the return or refund is completed,
all points earned by the purchase will be deducted directly from the account.
In the event of any dispute, eptoy reserves the right to make the final decision.